Frequently Asked Questions
Home / FAQs
01. What is WellnessShop.ae?
WellnessShop.ae is your go-to online wellness discovery platform in the UAE.
We curate the best wellness, skincare, supplement, and herbal products from trusted international brands — all available through Amazon.ae.
We don’t sell products directly; instead, we guide you to the most reliable listings so you can shop confidently.
2. Are your products genuine and authentic?
This ensures that everything you purchase is 100% authentic and sourced from trusted retailers.
03. Who delivers my order?
All orders are handled and delivered by Amazon or its logistics partners.
Once you click “Buy Now” on any product, you’ll be redirected to Amazon.ae, where you can complete your purchase safely and track your delivery.
04. How do I pay for my order?
Payments are made securely on Amazon.ae.
Amazon offers multiple payment options, including:
- Credit/Debit Cards
- Cash on Delivery (COD)
- Amazon Gift Cards
- Installment options (depending on the seller)
We don’t process or store any payment details on our website.
05. What is your return or refund policy?
If your item arrives damaged, incorrect, or defective, simply follow the return steps on your Amazon account for a full refund or replacement, depending on the product.
06. How long does delivery take?
Delivery times depend on your location and the seller’s shipping method on Amazon.ae.
Most items are delivered within 1–3 working days in the UAE, but international products may take slightly longer.
07. What if an item is out of stock?
If a product shows as “Out of Stock” or “Unavailable” on Amazon, it means the seller has temporarily run out of inventory.
We regularly update our listings, so feel free to check back later or explore similar alternatives on our site.
08. Are these products safe to use?
All the products we feature are from reputable wellness brands, and most are approved or compliant with UAE standards through their Amazon sellers.
However, we always recommend:
Reading the label and ingredients carefully
Consulting a healthcare professional before starting new supplements or treatments
09. Do you provide medical or professional advice?
No.
The information on WellnessShop.ae is for educational and informational purposes only.
Our product descriptions and blogs are meant to help you make informed choices — not to diagnose, treat, or replace professional medical advice.
10. Do you offer international delivery?
Yes, depending on the seller and product availability on Amazon.ae.
When you view a product on Amazon, you can check whether it can be shipped to your country or location.
11. Can I contact you for product recommendations?
Of course!
If you’re not sure what type of wellness product suits your needs, just send us an email at info@wellnessshop.ae
12. Do I need to create an account on your website?
No, you don’t need to sign up or create an account on WellnessShop.ae.
All purchases and customer data are handled securely through Amazon.ae.
13. Do you earn commissions from the products listed?
Yes, as an Amazon Affiliate, WellnessShop.ae earns a small commission from qualifying purchases.
This does not affect the price you pay.
It simply helps support our platform so we can continue sharing the best wellness finds with you.
14. How long do you take to respond to customer queries?
We usually respond to all emails within 24 hours.
If you message us over the weekend or a public holiday, please allow an extra day for a reply.
15. Why shop through WellnessShop.ae instead of directly on Amazon?
We handpick trusted, top-rated wellness products to save you time scrolling through hundreds of listings.
Our goal is to help you shop smarter, faster, and healthier, all in one place.